Introduction Story: Let's use this hypothetical situation to explain how Virthium works.
Alex is a dentist, Jane is his assistant, and Lana is their patient. Alex decides to offer Feedback Rebates instead of discounts to attract new clients and get more reviews. He also wants to give Jane an opportunity to be recognized for her Role. Alex will create a Listing, add Jane to the team, and send a Feedback Rebate to Lana, their patient.
Definitions
Listing is a product or service listed on Virthium.
Feedback Rebate is a rebate customers can redeem by leaving a review.
Role is a contribution of a person to the particular Listing.
How to create a Listing
In your Dashboard, under the "Listings" tab, click the "New Listing" button.
Fill out the primary information.
Add any additional information.
If you personally contribute to this Listing, add your Role and contribution. Share your story!
You can accept default Feedback Rebate settings...
or change them.
Save and add a payment card. This card will only be used to send Feedback Rebates to your customers.
Congratulations, your Listing is ready!
Wait a minute… Alex doesn't provide this service alone.
He relies on Jane, his trusty assistant, to prepare patients and assist him during dental procedures. He wants to ask Jane if she would like to join his team and share her own role and contribution to this Listing.
How to send Role invitation
On the Listing page, click the "Invite Team" button and send the invitation.
The contributor receives an email like the one here.
The contributor clicks the "Accept Invitation" button and fills out the Role and Contribution form.
Jane is now a member of the team!
Great! Our team is formed and our Listing is complete! Alex and Jane are ready to serve their patients and receive feedback. It’s time to send that Feedback Rebate we promised to Lana.
How to send a Feedback Rebate
On the Listing page, click the “Send Rebate” button and send the offer.
The customer receives an email like the one here.
The customer claims the rebate by clicking the "Review" button. The rebate shows up on the customer’s dashboard in the Pending Rebates section.
The customer clicks the “Review” button and leaves a review. The rebate is deposited automatically, either via a Refund or PayPal.
Here is our Listing page with the review.
Great job Alex and Jane! Looks like the beginning of a great reputation. Let’s now look at each of their profiles.
View Public Profiles
Alex's profile (professional tab)
Jane's profile (professional tab)
Lana's profile (customer tab).
Yes, each member of our network earns both professional as well as customer reputation.
What about the Listing? Where can people find this and other products and services?
How to Search
You can find the Search page by expanding the Main Menu.
Then, search for products and services.
Let's Review
Alex and Jane offered Lana a feedback rebate for their services. Alex created a listing, added his assistant Jane to the team, and sent the feedback rebate to Lana. At the end of the day, Lana got a discount and an assurance of a good service. Jane was recognized for her contributions as a dental assistant. And Alex promoted his practice in the best way possible - through the feedback of his own patient.
Do you have a great product or service, satisfied customers, and an awesome team? Create your own listing and tell us about it!
We're here to support you all the way. If you have any questions, please...
1776 N. Scottsdale Road #2534 Scottsdale, Arizona 85257